FAQs

How can I order from your website?

Does the order come in pairs or do I need to order two separate items?

How do I add icons?

Can I see the design before purchasing?

We don't have photo together, can you help us?

How do I upload multiple images (of cats/ dogs) onto one sweatshirt?

How many names can we put on one sleeve?

Do you embroider the design in another position other than the default position you post on your website?

What will my design look like? How do I confirm my order and verify our design?

How many design revisions can I make?

Can the photo outline/ full-color embroidery be done on the sleeve?

Concerned about choosing the best image for customization from multiple options?

Can I change a new photo?

Do you only design pet and couple images?

We don’t have a joint picture; can you design it for us? For example, combining images for a couple?

Can I change the default text in the design?

I cannot add it to my cart?

Can I update from a sweatshirt or t-shirt to a hoodie and vice versa?

I received the package with no name on it? It's a gift? Can you help us to find who sent it?

Do you have a first time purchase discount code?

Do you offer a free embroidered product program?

Are there discounts for bulk orders?

Is there a way to buy embroidery files?

Do you ship worldwide?

Do you offer express shipping for international order?

Can I upgrade my shipping?

Where is my package?

Can I charge the payment via Paypal?

What size do you offer?

What is the brand for the product?

Can I cancel the order if I don't like the design?

My photo will be posted on your website?